---
title: Question & Answers • Frid
description: Questions and answers about Frid application.
image: https://www.frid.app/hubfs/frid%20email.png
---

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1. How do I add my bank accounts?

2. Is it safe to add my banks into the app?

3. How do I update my bank account transactions?

4. How do I delete my bank from the app?

5. What is an Account Group?

6. What is the best way to organize my bank accounts in an Account Group?

7. How do I create a new Account Group?

8. Why Can't I create an Account Group?

9. How to become a Paid User?

10. What does it mean to register as a business?

11. How to disconnect my subscription?

### 1. How do I add my bank accounts?

After you log into the app, you can follow the these steps:

1. *Go to **“Profile” 🙂** on the bottom-right of your screen;*
2. *Tap on **“My banks”**;*
3. *Tap on the purple button **“Add a bank or account”**;*
4. *You will be redirected to a page where you can:* 
     1. Choose your bank “**Velg bank**”
     2. Tap on “**Åpne pålogging**" for “*your bank’s name*”
     3. Type your “**Fødselsnummer**”;
     4. Select BankID or not;
     5. Type your “**engangskode**”;
     6. Type “**password**” - the process is completely secure.
     7. Choose all the bank accounts you want to connect from “**your bank**” by checking the boxes on the left side.
     8. Tap on **“Tillat”**;

Wait for your bank to be added. It might take **up to a minute.**

1. *Choose to group your bank accounts **automatically** or **manually**.*

Recommendation: We recommend you to group automatically initially. You can always change and group manually afterwards.

**Contact Frid Support**

Need more help?

Please send us feedback, and we will get in touch with you as soon as possible. Click on this link to send us a feedback: [**Get started**](https://www.frid.app/feedback-form?hsLang=en-us)

Published date: 07.10.2022

### 2. Is it safe to add my banks into the app?

The app is just as safe to use as your online bank. Frid has partnered with reliable companies to ensure a safe and easy process to connect your banks into the platform. 

You must use BankID to connect to your banks, and we make use of the banks' so-called APIs. It is a kind of serving hatch for your bank data that all European banks are obliged to arrange for according to the PSD2 regulation. 

In short, this means that you as a consumer have the right to obtain your bank data from Frid and other players, and even make payments (we will come to that later).

**Contect Frid Support**

Do you have any additional questions regarding safety?

Please send us feedback, and we will get in touch with you as soon as possible. Click on this link to send us a feedback: [**Get started**](https://www.frid.app/feedback-form?hsLang=en-us)

### 3. How do I update my bank account transactions?

The process to update your bank account is very similar to connecting a bank account.

How to update my bank account in the App:

1. *Go to **"Profile" 🙂**;*
2. *Tap on "**My banks"**;*
3. *Tap on the "***three dots (...)"** *on the upper right-hand side of your screen;*
4. *Tap on the circular "**arrow**"*

You will be redirected to a page where you can:

1. *Choose your bank “**Velg bank**”*
2. *Tap on “**Åpne pålogging"** for “your bank’s name”*
3. *Type your “**Fødselsnummer**”;*
4. *Select BankID or not;*
5. *Type **“engangskode”**;*
6. *Type **“password”** - the process is completely secure.*
7. *Choose all the bank accounts you want to connect from “your bank” by checking the boxes on the left side.*
8. *Tap on **“Tillat”**;*

**Contact**** Frid Support **

Do you have any additional questions regarding safety? 

Please send us feedback, and we will get in touch with you as soon as possible. Click on this link to send us a feedback:[**Get started**](https://www.frid.app/feedback-form?hsLang=en-us)

### 4. How do I delete my bank from the app?

It is very easy to delete your bank and bank accounts from our platform. 

Follow these steps to delete your bank and bank accounts:

1. Go to **“Profile” 🙂** on the bottom-right of your screen;
2. Tap on **“My banks”**;
3. Tap on the purple button **“three dots (...)”** on the top-right corner of your screen;

- Manage banks screen should appear

1. Tap on the red **“trash bin”**;
2. Press **“confirm”** to delete your bank from the app.

**Contact Frid Support**

Need more help? Please send us feedback, and we will get in touch with you as soon as possible. Click on this link to send us a feedback: [**Get started**](https://www.frid.app/feedback-form?hsLang=en-us)

Published date: 07.10.2022

### 5. What is an Account Group?

*“Add a picture of the account group on the home page and settings”.*

**Account group** helps you group all your bank accounts with the same category/purpose across different banks altogether. For example, assume you have three different banks (e.g., DnB, Sparebank 1, and Nordea). You might have one savings account in each of your banks. Thus, at Frid, you can group all your savings accounts into one Account Group called **Savings Account**.

**Benefits:**

- It **eliminates** the painful need to open several different mobile banking accounts to check how much you have left in your bank account;
- It gives you **easier** and **better control** over your bank accounts.
- It provides an **easier** and **better comprehension** of your transactions.
- It provides a **greater financial overview** across all your banks and bank accounts.

**Contact Frid Support**

Need more help? Please send us feedback, and we will get in touch with you as soon as possible. Click on this link to send us a feedback: [**Get started**](https://www.frid.app/feedback-form?hsLang=en-us)

Published date: 07.10.2022

### 6. What is the best way to organize my bank accounts in an Account Group?

The best way is your way. However, Frid can help you with some recommendations.

Frid recommends you to group your bank accounts by category/purpose. For example, assume you have three different banks (e.g., DnB, Sparebank 1, and Nordea). You might have one savings account in each of your banks. Thus, at Frid, you can group all your savings accounts into one Account Group called **Savings Account**.

If you have just one bank account, you do not need to worry about how to group it. You just need to make sure that your bank account has the same category/purpose as your Account Group. For instance, I have an **expense bank account** in my Sparebank 1 bank. Thus, I grouped my bank account into my **Account Group** called **Expense Accounts**.

**Contact Frid Support**

Need more help? Please send us feedback, and we will get in touch with you as soon as possible. Click on this link to send us a feedback: [**Get started**](https://www.frid.app/feedback-form?hsLang=en-us)

Published date: 07.10.2022

### 7. How do I create a new Account Group?

It has never been easier. Here is what you need to do:

- *Click on the* ***“+”*** *sign on the top of your screen;*

- *Choose your* ***“account type”*** *by clicking on the checkbox;*

- *Name your account group (optional)*

- *Group the bank accounts you want by clicking on them.*
- *Press on the button* ***“Add account group”***

**Contact Frid Support**

Need more help? 

Please send us feedback, and we will get in touch with you as soon as possible. Click on this link to send us a feedback:[**Get started**](https://www.frid.app/feedback-form?hsLang=en-us)

### 8. Why Can't I create an Account Group?

Connect your bank accounts before creating Account groups.

You need to connect your bank accounts before in order to create account groups so that we can show you all your financial transactions. After that, we will suggest the option to create account groups automatically or manually.

**How do I add my bank accounts?**

After log in to the app, you can follow the these steps:

1. *Go to **“Profile” 🙂** on the bottom-right of your screen;*
2. *Tap on **“My banks”**;*
3. *Tap on the purple button **“Add a bank or account”**;*
4. *You will be redirected to a page where you can:*

- - *Choose your bank “Velg bank”*
    - *Tap on “Åpne pålogging” for “your bank’s name”*
    - *Type your “Fødselsnummer”;*
    - *Select BankID or not;*
    - *Type “engangskode”;*
    - *Type “password” - the process is completely secure.*
    - *Choose all the bank accounts you want to connect from “your bank” by checking the boxes on the left side.*
    - *Tap on **“Tillat”**;*

Wait for your bank to be added. It might take up to a minute.

1. *Choose to group your bank accounts automatically or manually.*

**Contact Frid Support**

Need more help? 

Please send us feedback, and we will get in touch with you as soon as possible. Click on this link to send us a feedback: [Get started](https://www.frid.app/feedback-form?hsLang=en-us)

### 9. How to become a Paid User?

Upgrade your plan to a Paid (Basic) user and acquire additional features such as *Repeating Expenses* and *Sharing Accounts*. At the moment, you can be a paid user only if you work with one of our partners.

**How to become a Paid User:**

If you did not receive any verification code on your email, we recommend that you press on **“Send again”**. If you still cannot find the code on your email or SPAM. Please contact: [frid@support.app](http://frid@support.app/)

### 10. What does it mean to register as a business?

Frid is launching a new partnership, and as any new great partnership we want to offer more to you. 

Now, if you work for or if you are the owner of one of the companies that has partnered with Frid, you will be able to experience much more and offer the entire service for your business team.

By registering as a business you will have access to all features (paid and unpaid) such as recurring expenses and creating a shared-account with someone you trust in seconds. The time-consuming and bureaucracy while creating a shared-bank account is OVER.

Here are the benefits:

- Recurring payments tracker
- Sharing accounts with your partner, friend, etc.
- Feed messages
- Transaction history across several bank accounts
- Budget
- And much more.

If you want to know more about it, please contact [frid@support.app](http://frid@support.app/) and we will clarify any doubts you may have.

### 11. How to disconnect my subscription?

To disconnect your subscription is easy, all you need to do is tap on the button ***“disconnect”***.

After that, a confirming message will appear on your screen asking if you are sure you want to disconnect your subscription. If yes, simply press the button ***“confirm”***.

That is all! After that, Frid you take care of everything between you and your company, so that you do not need to worry about any future payments or have any financial stress.

If you have any questions or issues, please contact  [frid@support.app](http://frid@support.app/) and we will support you with whatever you may need.

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