Frid gives you an overview of your own finances. We retrieve account information from your banks when you ask us to, aggregate it, and provide you with budgets, forecasts, notifications and guidance.

It is equally important to be clear about what Frid is not:

• Frid is not a bank. We do not take deposits, we do not hold money for you, and we do not execute payments. There are no funds held in Frid — your money is with your bank. Frid is therefore not covered by any deposit guarantee scheme.
• Frid does not provide financial advice. Content, suggestions, forecasts and answers from the AI assistant are general information and tools for your own assessment. They do not constitute investment advice, tax advice or legal advice, and they are not tailored to your full financial circumstances. Decisions you make are your own.
• Frid does not assess creditworthiness, and we do not report on you to credit reference agencies, banks or employers.
• Frid does not guarantee that the figures are complete. We reproduce the data your bank discloses. If a transaction is incorrect, incomplete or delayed at your bank, it will be so in Frid as well. See clause 5.4.

You must be 18 years of age to use Frid. The service presupposes that you operate your own bank accounts, that you can give valid consent to the retrieval of account information, and that you have the legal capacity to bind yourself contractually.

If we become aware that an account belongs to a person under 18, we will close it and delete the data.

4.1 Creating an account

To use Frid you must create an account. You may choose between:

• E-mail and password. You provide your name, date of birth and e-mail address, and choose a password. A mobile number is optional.
• Vipps. Vipps confirms your identity and discloses your name, e-mail address, date of birth and mobile number to us. What Vipps discloses and on what basis is set out in clause 2.4 of the privacy policy, and in Vipps' own terms.
• Apple. Apple discloses your name and e-mail address. If you use Apple's private e-mail relay, we receive only the relay address.

The account is personal. You may not transfer it to anyone else, and you may not create an account on another person's behalf.

4.2 Your responsibility for the account

You are responsible for keeping your password and other log-in credentials confidential, and for activity that takes place on your account. Password requirements are shown in the app when you choose a password.

We recommend that you enable biometric locking of the app, and that you sign out when using a device others have access to.

If you suspect that someone else has gained access to your account, you must notify us immediately at support@frid.app. We may suspend the account temporarily where we have reasonable grounds to believe that it is being misused, or that suspension is necessary to protect you or other users. We will notify you when we do so, unless we are legally prevented from doing so.

5.1 Consent

Frid retrieves account information only once you have connected a bank yourself, and only from the banks and accounts you choose. You may remove the connection in the app at any time.

Under the payment services rules (Article 94(2) PSD2) you must give explicit consent to the retrieval of your account data. You give it in the bank connection flow. This is a contractual consent that limits what the data may be used for, and it is not the same as consent under the GDPR — the basis on which Frid processes the data is set out in clauses 3 and 6.2 of the privacy policy.

5.2 How it works

The regulated account information service is provided by Tink AB, which is licensed as an account information service provider and supervised by the Swedish Financial Supervisory Authority (Finansinspektionen). You connect your bank through Tink's solution, and thereby also enter into a relationship with Tink on Tink's terms. Tink's licence covers Tink's own service, not Frid's business more broadly. You authenticate with your bank — Frid does not see your log-in credentials.

We retrieve information about which banks and accounts you have connected, account number, account name, account type, balance, currency and transactions, together with technical information about the consent. The complete list is set out in clause 2.2 of the privacy policy.

5.3 Renewed authentication

Regulation requires you to re-authenticate with your bank at regular intervals. If you do not, retrieval stops and your overview ceases to update until you reconnect. This is a requirement we cannot set aside.

5.4 We cannot guarantee coverage or accuracy

Frid can connect to most Norwegian banks, but we cannot guarantee that all banks or all account types are available, that they remain available, or that retrieval will always succeed. Banks change their interfaces, and access may become temporarily or permanently unavailable through no act of ours.

We reproduce the data your bank discloses. We do not verify it against other sources, and we do not correct it. If a transaction is incorrect at your bank, it must be corrected at the bank.

6.1 What it is

Frid has an AI assistant you can ask about your finances. It is an optional part of the service. If you do not use it, we send none of your own data to the provider of the language model. If you have shared an account with another user, that account may still be sent when the person you share with uses their assistant, see clause 7.

When you use the assistant, your question, the conversation history, attachments you upload and those of your financial data that are necessary to answer are sent to our provider of the language model. Who that is, what data is sent, where it is processed and how long it is retained is set out in clause 7 of the privacy policy. You decide whether your financial data is included at all — if you decline, you can still use the assistant, but it then has no access to your figures and cannot carry out actions.

6.2 Answers may be wrong

The assistant may give incomplete, out-of-date or plainly incorrect answers. You must not rely on its answers for financial decisions without checking them yourself. The assistant does not provide financial advice, see clause 2.

6.3 The assistant can carry out actions

At your request, the assistant can make changes in the app — changing the category of transactions, creating and deleting categorisation rules, creating and amending budgets, creating and amending rules for recurring expenses, updating your cards and updating your forecast.

The assistant does not ask for separate confirmation before carrying out an action. It acts on what you write, and you should check the changes afterwards.

What can be reversed:

• Categories, budgets, budget items, cards and rules you can change or set back yourself in the app.
• If the assistant deletes a categorisation rule, the rule is gone and would have to be created again.
• If you ask the assistant to reset your bank data, the retrieved banks, accounts and transactions are deleted and fetched again from your bank at the next synchronisation. That is a technical refresh, not an undo button — the result is what the bank gives us anew.

A message that you want your data deleted, or that you are removing bank access, is not an instruction to retrieve the data again. Such requests are handled under clause 16 of the privacy policy.

6.4 Usage quota

Use of the assistant is limited to a monthly number of requests ("Credits") determined by your subscription. The quota is shown in the app under the AI tab.

The quota applies per calendar month. Unused Credits do not carry over to the following month, and they cannot be refunded or transferred. Once your quota is used up, you can continue to use the rest of Frid as normal, but not the assistant until the following month.

We may change the quota. Where a change reduces the quota for a subscription you pay for, we will give you at least 30 days' notice, and you may cancel the subscription under clause 11 at no cost.

You can invite another Frid user to view one or more of your accounts. You decide which accounts, and you can withdraw access at any time.

What you should know:

• There is only one access level: full read access to the accounts you share. The recipient sees the balance and transactions, but cannot change your data.
• Shared accounts form part of the recipient's overview and budget, and may be sent to the AI assistant when the recipient asks a question where they are relevant. You cannot switch off that part alone — if you want to avoid it, you have to end the sharing.
• If you withdraw access, further sharing stops and the accounts disappear from the recipient's overview. We cannot undo what the recipient has already seen, and answers the assistant has given the recipient remain in the recipient's conversation history until deleted or until they expire.
• You are responsible for whom you share with. Frid is not responsible for what the recipient does with the data.

If you share an account that also belongs to another person, you are responsible for ensuring that you are entitled to share it.

Where Frid has been made available to you through your employer, the following applies:

• Participation is voluntary. Your employer cannot require you to use Frid or to complete the health check, and participation cannot be tied to any condition of your employment. Frid requires employers entering into an agreement with us to proceed on this basis.
• Your employer never sees your finances. No transactions, balances, budgets or your individual health check result are disclosed.
• Your employer receives an aggregated report. What it contains is set out in clause 10.2 of the privacy policy. The report is aggregated but not anonymous — in a small organisation, or where few people have responded, aggregated figures can reveal something about individuals, and there is currently no lower limit on how few responses a report may be based on. We therefore do not promise anonymity.
• If you do not complete the health check, your answers are kept out of the report — but two of the figures follow from having registered your work e-mail address: that you were active in the app during the period, and whether you used the alert button. If you do not want to appear in the report at all, remove the employer affiliation in the app. Your employer is not told what you chose.
• The alert button goes to us, not to your employer. If you use it, Frid's own follow-up team contacts you. Your employer sees only how many people used the button. See clause 10.4 of the privacy policy.
• The service is not to be used as a control measure. Frid is not designed as a control measure within the meaning of Chapter 9 of the Norwegian Working Environment Act, and must not be used to monitor individual employees.

If you leave your employer, or the agreement between Frid and your employer ends, you lose access to what the employer paid for. You may keep your account and move to the free plan or to your own subscription.

9.1 Plans

Frid is offered as a free version and as paid subscriptions. What each plan includes, and the price, is shown in the app or at frid.app before you purchase.

9.2 Payment

Payment is made through Stripe, or through the App Store or Google Play if you purchase there. If you purchase through the App Store or Google Play, Apple's or Google's terms also apply to the purchase, and renewal and cancellation are managed in their settings.

Frid never receives your card number. Payment details are processed by the payment provider.

If your subscription is paid by your employer, the employer is invoiced and you pay nothing.

9.3 Ongoing subscription and renewal

The subscription is paid in advance for each period and renews automatically at the applicable price at the end of the period, unless you cancel before the period ends.

If we are unable to collect payment, we will notify you. If payment is still not made after notice, we may downgrade the account to the free plan. We will not delete your account or your data on account of non-payment.

9.4 Upgrades and downgrades

You may upgrade at any time. The upgrade takes effect immediately, and you are credited for the remaining part of what you have paid for the current period.

A downgrade takes effect at the end of the current period. You keep the paid features for the remainder of that period.

9.5 Price changes

We may change the price. We will give you at least 30 days' notice before the change takes effect, in the app or by e-mail. The change takes effect from the next subscription period.

If you do not agree to the new price, you may cancel the subscription before the change takes effect. The subscription will then run to the end of the current period at the old price.

We do not give refunds if the price is subsequently reduced, or if we offer promotional prices.

9.6 Trials

We may offer a trial. Where a trial requires you to provide payment details, it converts automatically into a paid subscription when the trial ends, unless you cancel beforehand. We will notify you before the conversion.

9.7 Taxes

Prices stated include value added tax where this follows from Norwegian law. If you purchase from outside Norway, other taxes may be added, and these will be shown no later than at the point of purchase.

If you are a consumer, you have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act when you purchase a subscription at a distance. The period runs from the day the contract is concluded.

To exercise the right, notify us at support@frid.app within the period. You may use the standard withdrawal form issued by the Norwegian Consumer Authority, but this is not a requirement — a clear statement suffices.

The right of withdrawal is not lost because you start using the service. Frid is an ongoing digital service, and the right of withdrawal therefore applies even though performance has begun. If you asked us to start performance immediately, we may deduct a proportionate part of the price for the time you actually had access, counted from the purchase until you notify us. We refund the remainder without undue delay, and no later than 14 days after we received your notice.

An example: if you notify us after 7 days on a monthly subscription, we keep roughly a quarter of the monthly price and you get the rest back.

The right of withdrawal does not apply to the free plan, as there is no purchase.

If you purchase through the App Store or Google Play, you may in addition have rights under Apple's or Google's own refund policies.

11.1 You may end the agreement

You may cancel your subscription, or delete your account, at any time in the app. If you cancel the subscription, you keep the paid features for the remainder of the period you have paid for, and then move to the free plan.

If you delete your account, we delete your data in accordance with clause 16 of the privacy policy. Deletion is final — the data cannot be restored.

11.2 We may terminate or suspend

We may suspend or close your account if you are in material breach of these terms, misuse the service, attempt to gain access to other users' data, or use the service for unlawful purposes.

We will notify you first and give you a reasonable period to remedy the matter, unless the breach is so serious that immediate suspension is necessary, or we are legally prevented from giving notice. We will always give reasons for our decision, and you may dispute it by contacting support@frid.app.

If you have paid for a period you are unable to use because we have terminated the agreement without any breach on your part, we will refund the remaining part.

11.3 If we discontinue the service

If we decide to discontinue Frid or a paid plan, we will give you at least 60 days' notice, refund prepaid amounts for the period you will not be able to use, and give you the opportunity to download your data before shutdown.

Frid owns all rights in the service — the software, the content, the design, the trade marks and all other material. You receive a limited, personal and non-transferable right to use the service under these terms, and nothing more.

You retain the rights in the content you enter yourself. You grant us a non-exclusive right to use it to the extent necessary to provide the service to you. We do not use it for any other purpose, and we do not use it to train AI models.

You may share and display content from Frid where you credit Frid as the source. You may not copy, decompile or recreate the service, extract data systematically, or use the service to build a competing product.

You must not:

• attempt to gain access to other users' accounts or data
• circumvent technical limitations, quotas or security mechanisms
• load the service in a way that disrupts operation for others
• use automated tools to extract data on a large scale
• use the service for money laundering, fraud or other unlawful purposes
• provide false information about yourself, or act on another person's behalf without authority

We work to keep Frid available and free of faults, but we do not guarantee uninterrupted operation. Maintenance, updates and faults may make features temporarily unavailable. We will give notice of planned downtime of significance where we are able to.

We develop the service continuously and may change, improve or remove features. Where we change something beyond what is necessary to keep the service in conformity with the agreement, we do so only where we have a valid reason, and we state which one. Valid reasons are:

• requirements in legislation, regulations or an order from an authority
• security, privacy or the prevention of misuse
• technical necessity, for example where a supplier or interface we depend on changes or is discontinued
• development of the service, where the change does not make it worse for you

If we remove a feature that forms a material part of a subscription you pay for, or change the service in a way that is to your detriment, we will give you at least 30 days' notice. You may then cancel the subscription at no cost and receive a refund of prepaid amounts for the remaining period. This is in addition to your rights under clause 15, which we cannot limit.

We will keep the service updated for as long as is necessary for it to work as agreed, as required by the Norwegian Act on the Supply of Digital Services to Consumers.

If the service does not work as agreed, you have rights under the Norwegian Act on the Supply of Digital Services to Consumers. This means, among other things, that you may require us to remedy the non-conformity, and that you may claim a price reduction or terminate the contract if the non-conformity is not remedied within a reasonable time.

Report any non-conformity to support@frid.app. We will respond as soon as we can, and within a reasonable time at the latest. The statutory time limits for giving notice apply.

We are liable for loss you suffer as a result of our failure to perform the agreement, in accordance with the general rules of Norwegian law and with the Norwegian Act on the Supply of Digital Services to Consumers.

Within the limits permitted by law, the following limitations apply:

• We are not liable for indirect loss, such as lost profit or lost opportunity.
• Our aggregate liability for anything other than direct loss is limited to the amount you have paid to Frid for the service in the 12 months preceding the loss. If you have paid nothing, liability is limited to NOK 5,000.

These limitations do not apply:

• in cases of intent or gross negligence on our part
• in cases of personal injury
• to your right to remedy, price reduction, termination and refund under clause 15 and the Norwegian Act on the Supply of Digital Services to Consumers — that right we cannot limit, and no monetary cap applies to it
• where limitation is not permitted under mandatory legislation in any event

If you are a consumer, no part of this clause is to be read as weakening your rights under mandatory Norwegian consumer legislation.

You are responsible for the financial decisions you take. Frid is a tool, not an adviser, see clause 2.

Neither party is liable for failure to perform caused by circumstances beyond that party's reasonable control — including war, natural events, power failure, failure of public communications networks, cyber attacks, or failure by subcontractors caused by equivalent circumstances. If the circumstance persists for more than 60 days, either party may terminate the agreement at no cost.

How we process personal data, the legal basis on which we do so, how long we retain it, who we share it with and what rights you have is set out in the privacy policy.

Consents you give or withdraw — to the AI assistant, to sharing accounts, to household data, to the health check and to marketing — are managed separately in the app under Settings, or by contacting privacy@frid.app.

Bank access is a separate matter: if you remove the bank connection in the app, retrieval stops and the bank data for that connection is deleted. You keep your account, but Frid loses its core functionality.

We communicate with you at the e-mail address you have registered, in the app, or by push notification.

Necessary messages — changes to terms or prices, service disruptions, security, and matters concerning your subscription — will be sent regardless. You cannot opt out of these while you hold an account, because we are obliged to inform you.

Optional messages — reminders, summaries, tips and marketing — are controlled by you in the app. We send marketing only where you have consented.

You are responsible for ensuring that your e-mail address is correct and that you read messages we send there.

We may change these terms where we have a valid reason — the same reasons as listed in clause 14. We will give you at least 30 days' notice before a change takes effect, in the app or by e-mail, and we will state what is being changed.

If you do not accept the change, you may cancel your subscription and delete your account before the change takes effect, at no cost and with a refund of prepaid amounts for the remaining period. If you continue to use the service after the change has taken effect, we take it that you have accepted the new terms.

Two limits on that:

• Continued use does not amount to consent under data protection law. If new processing of personal data requires consent, we ask for it separately, see clause 22 of the privacy policy.
• Continued use does not restrict rights you have under mandatory legislation. If a change has made the service worse than agreed, you retain your rights under clause 15 regardless.

Where a change is necessary for reasons of legal requirements or security, it may take effect sooner. We will then notify you as soon as we can.

The current version is always available in the app and at frid.app. Previous versions are available on request from support@frid.app.

You may not assign the agreement or your account to anyone else.

We may assign the agreement to another company in connection with a merger, acquisition or other reorganisation. We will notify you first, and an assignment will not weaken your rights under the agreement. If you are not satisfied, you may cancel and receive a refund of prepaid amounts for the remaining period.

22.1 Complain to us first

If you are not satisfied, contact support@frid.app. We will respond as soon as we can, and we will consider your complaint on its merits. For complaints concerning privacy, contact privacy@frid.app.

22.2 Complaints bodies

If we cannot reach agreement, you may as a consumer refer the matter to:

• The Norwegian Consumer Authority (Forbrukertilsynet) for mediation — forbrukertilsynet.no
• The Norwegian Consumer Complaints Board (Forbrukerklageutvalget), if mediation does not resolve the matter

For matters concerning the processing of personal data, you may complain to the Norwegian Data Protection Authority (Datatilsynet). See clause 17.3 of the privacy policy.

22.3 Governing law and venue

This agreement is governed by Norwegian law. Disputes are to be heard by the Norwegian courts.

If you are a consumer, you may always bring proceedings before the courts of your place of residence, and you retain the rights afforded to you by mandatory consumer legislation in your country of residence.

Visonomic AS, organisation number 925 610 453
Bakken 19, 6631 Batnfjordsøra, Gjemnes, Norway